FAQ's
Welcome to our FAQ! We're thrilled to have you here as part of the Glow Face Club family. Here, you’ll find answers to our most frequently asked questions—we’re here to make everything as smooth and simple as possible for you!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my order?
Orders are processed within 1-2 business days. Delivery times depend on your location: within Australia, expect your order in 3-5 business days; for international orders, shipping can take 7-14 business days.
Do you offer international shipping?
Yes, we do! Glow Face Club ships worldwide. Shipping costs and delivery times vary depending on your location, and any applicable customs fees are the responsibility of the customer.
How much does shipping cost?
Shipping within Australia is free on orders over $50, with a small fee on smaller orders. International shipping rates vary by location, and you’ll see the exact cost at checkout before completing your order.
What is Glow Face Club’s return policy?
We offer a 60-day money-back guarantee. If you’re not completely satisfied with your purchase, you can return it within 60 days from the delivery date for a full refund.
Orders
Below are some of are common questions about orders
Can I make adjustments to my order once its placed?
If you need to adjust your order, please contact us at heyglow@glow.com.au as soon as possible. We’ll do our best to accommodate changes before your order is shipped, but we can’t guarantee modifications once processing has begun.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and Apple Pay. All payment options are securely processed at checkout.
What should I do if I receive the wrong item or something is missing?
We’re here to fix it! If your order arrives with an incorrect or missing item, please contact us at heyglow@glow.com.au with your order details, and we’ll resolve the issue as quickly as possible.
How Can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. Use this link anytime to check the status of your delivery. For further questions, feel free to reach out to us.
Glow Face Club Towels
Below are some common questions about our Towels
What makes Glow Face Club towels different from regular face cloths?
Our towels are single-use, ultra-soft, and eco-friendly, designed to give your skin a fresh, bacteria-free experience with every use. They’re crafted to support skin health, helping reduce redness, dryness, and irritation.
Are Glow Face Club towels suitable for sensitive skin?
Yes! Our towels are gentle, hypoallergenic, and free from harsh ingredients, making them ideal for sensitive skin. Each towel is crafted to be soothing and effective, perfect for all skin types.
Are the towels compostable or recyclable?
Our towels are made from eco-friendly materials and are fully compostable. They offer a clean skincare solution that’s also kind to the planet.
How often should I use a new Glow Face Club towel?
We recommend using a fresh towel with each cleanse to ensure the cleanest, most hygienic experience for your skin.